Do you have a minimum order quantity?

Yes,  the MOQ is depends on items.
General items MOQ are 2000dozens, of course, if you have special request or need small quantity for test , pls contact our sales for solution.

Can you supply the relevant documentation?

Yes, we can provide most documentation including Certificates of Analysis / Conformance; Insurance; Origin, and other export documents where required.

Is samples could supply? Is it free or charge cost? What is the delivery time .

Answer: Yes, we would like supply samples as your request.
General samples are free for 2-3pairs each model. Lead time 2-3days.
If your samples need customized such as special material, with logo or others .
it will be depends on the cost,the lead time about 5-7days.

Is the products can be with our own logo?

Yes, customized packing is accepted such as logo print, washing label, single OPPbag packing, headcard , carton mark or others.

Do you have the experience of our market?

With more than 10years experience, our customers covering 26 countries. So I am sure we will give you give support on your market.

Do you have CE Certification?

 Yes,  we have CE certification for some model, pls check it with our sales service for it .

Do you have your own brand?

Yes, our own brand ZTHPOWER®

What is the average lead time?

For mass production, the lead time is 20-30 days after receiving the deposit payment. The lead times become effective when (1) we have received your deposit, and (2) we have your final approval for your products. If our lead times do not work with your deadline, please go over your requirements with our sale. In all cases we will try to accommodate your needs. In most cases we are able to do so.

What kinds of payment methods do you accept?

TT, Western Union  , Paypal, D/P at sight . Our payment terms are optional . 
By TT, 30% deposit in advance, 70% balance against the copy of B/L is our most customers chose. .

What is the product warranty?

We warranty our materials and workmanship. Our commitment is to your satisfaction with our products. In warranty or not, it is the culture of our company to address and resolve all customer issues to everyone’s satisfaction

Do you guarantee safe and secure delivery of products?

Yes, we always use high quality export packaging. We also use specialized hazard packing for dangerous goods and validated cold storage shippers for temperature sensitive items. Specialist packaging and non-standard packing requirements may incur an additional charge.

How about the shipping fees?

The shipping cost depends on the way you choose to get the goods. Express is normally the most quickest but also most expensive way. By seafreight is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of amount, weight and way. Please contact us for further information.